Privacy Policy
Effective Date: January 1, 2025
Last Updated: May 20, 2025
This Privacy Policy (the “Policy”) describes how
QG Solutions LLC
, a California limited liability company doing business as
Critical Saas
(“Critical Saas,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information, including personally identifiable information (“Personal Information”), obtained from users (“you,” “your,” or “User”) through our website located at
(the “Site”) and through the services we provide (the “Services”).
By accessing or using our Site or Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree to this Policy, please do not use the Site or Services.
1. Scope and Applicability
This Policy applies to information collected by us through:
Direct interactions on our website;
Subscription to our Software-as-a-Service (SaaS) platform;
Website design service engagements;
Email communications, marketing campaigns, and customer service inquiries;
Third-party integrations, cookies, and analytics services.
This Policy does not apply to third-party websites, platforms, or services that may be linked to or integrated with our Site. We are not responsible for the privacy practices of such third parties and encourage you to review their policies independently.
2. Categories of Information We Collect
We may collect the following categories of information, either directly from you or automatically through your use of the Site:
2.1 Personal Identifiers
Full name
Email address
Phone number
Mailing address
IP address
Geolocation data (limited to general location via IP)
2.2 Account and Authentication Information
Username
Password (encrypted)
Account profile data
Subscription preferences
2.3 Payment and Billing Information
Billing address
Credit/debit card numbers (collected via Stripe or other PCI-compliant third-party processor)
Transaction history
Invoicing and subscription plan details
2.4 Device and Technical Data
Browser type and version
Device type, model, and operating system
Log files, access times, referring URLs
2.5 Usage and Interaction Data
Session data, clickstream behavior
Feature usage
Search history and queries
Communication preferences
Cookie data and tracking pixel activity
3. How We Collect Information
We collect information from you via:
3.1 Direct Interaction
When you voluntarily submit information via:
Contact forms
Email sign-up forms
Service purchase or subscription
Customer support or sales inquiries
3.2 Automated Technologies
When you visit the Site, we use:
Cookies (session, persistent, first-party, third-party)
Web beacons (pixels)
Embedded scripts
Analytics tools (e.g., Google Analytics, Meta Pixel)
3.3 Third-Party Services
We may collect information from third-party integrations and platforms that you authorize, including:
Payment processors (e.g., Stripe)
Analytics providers
CRM and marketing tools
Ad networks and remarketing platforms
4. Legal Bases for Processing
We rely on one or more of the following legal bases under applicable U.S. and California privacy laws to process your information:
Your explicit consent
The necessity of processing for the performance of a contract
Our legitimate business interests
Compliance with legal obligations
5. How We Use Your Information
We may use your information to:
Facilitate your use of our Services
Process transactions and fulfill service obligations
Provide customer support
Communicate with you about your account, security updates, or technical notices
Send promotional emails and marketing materials (with your consent)
Conduct internal analytics and performance benchmarking
Comply with applicable laws, regulations, and legal processes
Detect, investigate, and prevent fraud or misuse
6. Data Sharing and Disclosure
We may disclose your information under the following circumstances:
6.1 With Service Providers
We engage third parties to perform functions on our behalf, such as:
Payment processing (e.g., Stripe)
Email and marketing automation
Hosting and cloud infrastructure
Analytics and business intelligence
All such third parties are contractually obligated to handle data in accordance with applicable data protection laws.
6.2 For Legal Compliance
We may disclose your information:
To comply with applicable law, regulation, or legal process
To respond to subpoenas, court orders, or law enforcement requests
To protect our rights, property, or safety and those of others
6.3 In Business Transfers
In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred to a successor or affiliate organization subject to confidentiality protections.
6.4 With Your Consent
We may disclose your information to third parties when you have provided explicit consent to do so.
We do not sell, rent, lease, or trade your personal information for monetary gain.
7. Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content and advertisements.
You may adjust your browser settings to refuse or limit cookies; however, disabling cookies may impair functionality.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:
The duration of your account or subscription
Legal, accounting, or regulatory requirements
Dispute resolution and enforcement of our agreements
After such time, we will securely delete, anonymize, or otherwise de-identify your data.
9. Data Security
We implement and maintain industry-standard administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your information.
These measures include but are not limited to:
SSL encryption
Access controls and authentication procedures
Regular monitoring for vulnerabilities
PCI-DSS-compliant payment processing via third parties
Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure. Accordingly, we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access and obtain a copy of your personal data
Correct inaccuracies or update your information
Request deletion of your personal information
Object to certain forms of data processing
Withdraw consent where consent is the basis of processing
Opt out of marketing communications
You may exercise these rights by contacting us at [email protected]. We may require verification of your identity before fulfilling such requests.
11. Children’s Privacy
Our Services are intended only for users 18 years of age or older. We do not knowingly collect or solicit personal information from individuals under the age of 18. If you believe we have collected data from a minor, please contact us immediately to request deletion.
12. Do Not Track & California “Shine the Light” Disclosure
We do not respond to “Do Not Track” browser signals.
Pursuant to California Civil Code Section §1798.83, residents of California may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address listed below.
13. Modifications to This Policy
We reserve the right to amend this Privacy Policy at any time, at our sole discretion. Material changes will be communicated via notice on the Site or by direct communication where appropriate. Continued use of the Site or Services following any such changes constitutes your acceptance of the revised terms.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
QG Solutions LLC dba Critical Saas
Email: [email protected]
Subject: “Privacy Request”